Hostwinds εναντιον Vodien 2021

again, I told them to fix it everyday for 8 days and They DID not fix the issue which was caused by them, I was in a loss for more than $2500 usd when my website was offline. Now the hosting is cancelled and they are not even refunding the money I paid them I have tried everything to get the money back from them but they keep sending their TOS to me. It wasn't my fault that their server was faulty or whatever but I paid the price and lost a lot of money. I would have stayed there if they had fixed the VPS but I was tired of creating tickets and sending messages in live chat. I had started more than 10 conversations including tickets with them. After a while I filed BBB complaint against them and they only replied once and replied their TOS as they did before and ignored me on BBB and there were no further replies from them I paid over $1500 CAD, They are just holding my $500 hostage which I have in their balance and they are not refunding me the rest of the money which i spent. it was those a little longer than a month only. Now the only option I have is to file a case in a small claims court because it was their mistake that the website was having problems and it was not fixed and I waited a long time for it to get fixed Therefore I want a refund which is still not provided to me. My father and my grandmother passed away in 2020 and I am going through depression after all that still there are people who scam small business owners me for thier hard earned money. Hostwinds you made a mistake then accept it and give me my refund.

DO IT!! I've been in IT for over 25 years and this would have to be the worst company I have ever had the displeasure to have bene involved with. Even worse than Telstra. Their IT support is formulaic and little more than an answering machine repeatedly assuring you that they 'understand your frustration' and that 'your case is important to us' while they fob you off and ignore you. Even a simple case to just reboot your VPS can take them two or three days to accomplish. If the task involves anything technical well then, buckle in and prepare to wait weeks! Deleting your domains, we hosting packages, DNS setup etc are par for the course and you can expect it to happen if you ask them to do anything for you. If you do end up with these morons because they bought out your up till now great hosting company - BACK EVERYTHING UP ASAP and start looking for a new hosting provider and get out while you can!
This review won't let me enter it unless I give at least 1 start per category - that is FAR too high! If I could give negative stars I would.