On 9/24/23 my website became so slow it was unusable. I checked Hostinger Status page, and it said all services and systems were operational. Later in...
the day, my website went completely offline. I checked the Status page once again, and it said all systems were operational. I contacted live support and was told that the IP Address assigned to my website was under a DDoS attack and asked me if there was anything else I needed (Yeah, my website to work). Almost immediately my website was back online but still slow. The next day on 9/25/23 my website was still slow, taking 10–20 seconds for each page to load. I contacted live support again (it had now been over 24 hrs. since I first contacted support). Support said my website was unreachable, and I should try turning off WordPress plugins. Almost immediately, without turning off any plugins, my website came back online (it comes back online every time I contact support). I advised support that I had contacted them yesterday as well and was advised that it was a DDOS attack, but the Status Page says no issues with services for the last 5 days. The second support person I spoke with had no idea what the first support person from the previous day had told me. Two different support personnel giving me two different answers. (Sigh) I was then given a “canned” response that I would need to transfer my hosting to a new server myself or get their CDN service and was provided with a tutorial on how to do it.(of course). I asked support why it was my responsibility to make sure my website was up and running? I pay for hosting, shouldn't my hosting provider know my website is down and move it or make sure that it is up and running?
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