an email telling me that they are taken over, and that I would be transferred to Site5 (whom I've never heard of). No asking, no choice, just telling me, and this a few days after I had just paid for another year (app $250). I have to admit, I didn't pay too much attention, it said I would get further emails informing me what the would entail, when it was gonna happen, and that I'd never even notice. I heard nothing further (NO emails of any kind), so practically forgot about it.
UNTIL 5 days ago, when I go to log into my account to check on stats. Big message saying I can't log in, I'm being 'migrated'. Didn't even know what that means. So on chat with IX immediately demanding an explanation. How dare they yank my website out from under me without warning of any kind?? Well, you're being migrated was the answer. What does that mean, what does that entail??? Well, your account is frozen until it's done. WHAT?? How long will this take. Well, we don't know but tomorrow you should be back up on Site5. I asked him to explain what on earth they are doing to my site, and he either couldn't or wouldn't. Just kept repeating that I'm being migrated. Yes thank you, I heard you the first time.
So then I went to find this Site5, and a chat support. Called them up. Explain that apparently they now have my account and that I can't access it. First thing I'm asked to do is to give them a service code, by logging into my account. HOW, I then ask, am I supposed to do that, when I CAN'T LOG IN? Oh, we're sorry (I got to hear that endlessly). So by my email she found my account, and told me I was being migrated. I GOT THAT BY NOW. Ask how long is this gonna take, We don't know. Excuse me? You yank my website WITHOUT MY PERMISSION, with out warning, and then tell me you don't know? I demanded some answers, and got none. I will give your issue (!) to my superior, is what she said, and you will get an email. Well next day, no email, and no website. Back on chat, same answers. To give my blood pressure a chance to return to normal, and them a chance to solve whatever they're doing. I took Sunday off. Today is Monday, the 5th day of this nightmare, I still can't get to my website. Get on chat again. THIS time she has the audacity to tell me 'you don't have an account'. THAT really flipped my lid. Then who the **** do you think you've been talking to for the last several days?? (I had the luck to get support person number 1 again this time). Then she tells me she's gonna hand 'my issue' to her senior. Yes, that's what you told me on Friday, nothing happened. Do you have a ticket number? she asks, it's on your website accoiunt. NO KIDDING, well guess what I can't see that now can I? So she gives me the same lecture over again, and this times hands me a ticket number. Not long after I received an email (lo and behold, they DO have my email), stating: a ticket has been created regarding your website issue.
My website issue? And that was it. Nothing has happened after that.
Needless to say, I've had enough. More than enough! Meanwhile I'd been snooping around on the net for reviews on other hosts. I settled on SiteGround as a possible new host. Got on chat with them. Some young fellow with excellent English (how rare is that these days?) answered my questions. ALL my questions and then some. I grilled the poor fellow for over 2 hours, at the end of which I was duly impressed, and set up an account with them in about 1 minute. I still must wait a bit for Site5 to get done, as I want all my sites etc tranferred from them (which I'm informed normally takes a few hours, NOT a couple of weeks!)
I cannot WAIT to tell IX and Site5 to stick it where the sun don't shine. AND I want my money back. Most of all though I WANT MY WEBSITE BACK.
PS: can you believe IX is still advertising hosting plans !? When they're dead in the water?
I don't know if I can leave '0' as a score, but that's what I want it to be. No this thing won't let me, the 2 is too much.
UPDATE: after I wrote all that, they also managed to lose my emails, got up the next morning to find that half my business emails were unusable ! I had a REALLY nightmare of a day, until late today I got them all moved to SiteGround where they were up and running in no time.

rrible. They have told us that our hosting will be moved to new servers, but not when. I would look elsewhere.

e that time though their support has gone downhill to the point where I've had to move clients from their service because their support is non responsive. They no longer have an 800 number so you are left on hold for a long time on your dime. My long distance is 5 cents a minute = $3 an hour. I refuse to sit on hold for an hour in a queue only to spend my own money They also have "chat" support - poor grammar and only bottom level support. That support has been cut from 24 hr service to just business hours. I've sat in a queue in chat support for over an hour, only to go beyond the hours of support. My most recent problem was due to a disk quota issue. The quota on my hosting account was set at zero. I waited for over two days for "the admins" to respond to a ticket and no result. I had no alternative but to switch over to a new provider at the expense of time. Stay away from this hosting provider! I have multiple customers that I've guided there over the years and am sorry I did that. I'm now faced with porting many of those customers away, at great expense of my own time, just to save face.

They used to ranked in the Top 10 worldwide. How (at this writing) they're ranked even 58th is quite surprising.

Their shared hosting service was never particularly fast, but we had numerous problems years back when even connecting to our databases would time out because the shared servers were 'overused.' They blamed it on spammer clients (which they spent about 2 year trying to police). Even though most of their online support comes from Russia, it appeared that Russian hackers were their bane. iX shut our service down because we were hacked — even though iX (a) supposedly had anti-hacking protocols in place on our server and account, and (b) they acknowledged it wasn't our fault. They actually required us to request them to fix their problem before restoring our service — odd corporate behavior to say the least. Shortly their after, we moved our primary website to another hosting company, keeping other smaller accounts essentially not worth the bother to move (or so we thought).

My suspicion is that their hacked service problems started their overall downhill fall. They dropped what used to be fairly good phone support about the time they were acquired by EIG Hosting (the hosting company juggernaut). Our current renewal price for their Ultimate Pro service is essentially $200/year — ridiculous! Cost for a domain renewal — $19.95! Can you say 'desperate?'

The proverbial straw that broke this camels back was a point brought to light by my colleagues. Turns out that the iX (which still claims to be an industry leader) only offers MySQL version 5.1.73 on its shared servers. Go check MySQL.com — that version is no longer supported as of 2008 (yes, 2008 — not a typo). Who knows how deep the dry rot at iX really goes — turns out, they do! After pressing them about upgrading MySQL, they shared that ALL CLIENTS will be moved to Site5. They described Site5 as a "sister company," which it is. They failed to mention that they now have 79 siblings (all part of the empire of mediocrity that is EIG Hosting). ETA? They couldn't or wouldn't say.

It is stunning that they even offer a coupon or are taking on new clients! Don't bother even considering iX Web Hosting, you'll never really get to use them. Do yourself a favor and use this site to it's fullest. My opinion is that most ratings are either near 10 or near 2 (which most would love to move to 0), with little discretion in between. Find some good matches, then read the negative comments. How credible are they (not all are). How recent are they? How helpful did others find them? They are more telling than perfect scores and glowing remarks. Positive remarks should be ignored. While often driven honest appreciation, they are also driven by the psychological tendency to reinforce one's own choice (not to mention lack of real world comparison of products).

Do yourself another favor. Search for a list of EIG Hosting companies and other review sites (though this one rocks). Stay away from any EIG owned host. Even if they carry good reviews now, they likely won't for long. There are a ton of others to choose from that actually do provide outstanding value. Also beware of other 'top 10' 'top 15' review sites. Is it coincidence that the same — EIG owned — hosting companies are ranked 'the best?' Who runs those review sites I wonder? Hmmmmm…

t that you address this immediately, if you do not reduce the disk space used in your account to the requested levels within 2 days of this notice, your account will be suspended and content will be deleted soon after.

Sincerely,
Resource Monitoring Tool.

I checked with them and it was not a mistake, that seems to be the policy.