Terrible experience with their support. You can get your account suspended for no reason! Let me explain.
One evening we noti
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ced all our sites/email accounts were offline. We received an email stating it was suspended because of "backup storage" and to check the Terms and conditions.
Upon visiting the terms and conditions there is absolutely nothing mentioning backup storage. In fact, the wordup "backup" does not exist anywhere in their terms! In addition, we've used the webdisk feature on cpanel for well over a year now and never had an issue. Now all of a sudden Krystal decide to suspend our account with no warning and no explanation as to why because of some imaginary reason that isn't in their terms and conditions!
Don't use Krystal hosting. The sad reality is that these guys have lost focuss on what made them great, they are now just another big hosting company with awful customer support and a set of T&Cs that contradict what you can and can't do.
Avoid at all costs, plenty of other decent hosting companies out there.
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