Ειδικές και χρήσιμες απόψεις από πελάτες της VentraIP Australia:
VentraIP Australia is Australia's largest self-funded, fully-accredited domain name registrar and online hosting solutions provider. With a heavy focus on customer service and satisfaction, all web hosting services with VentraIP Australia include 100% Australian support via phones, eTicket, and email and are available 24/7, 365 days a year completely FREE of charge!
All host...
Have had dealings with them many times in all areas such as accounts, techinical support both over the phone and via email. They are useless and unprofessional. Since they changed servers I have not managed to set up my account in outlook having to use the sever which is terrible. When asking for help I was told we don't have experience with outlook. Seriously?
We\'re sorry to hear that you\'ve had issues with our service in the past, Sabine! It\'s worth noting that whilst we are happy to help in any way that we can, we do not provide specific support when it comes to setting up and/or managing third-party applications such as Outlook.
Being a web designer I go through many hosting providers, and it was a challenge to find an affordable & reliable provider in Australia. VentraIP's service & support is fantastic and its great to be able to pickup the phone to support and actually speak to someone in Australia!
I have had web hosting with ventra for 7 years. Just adding email hosting. Occasionaly have downtime of email is added to black list but it is pretty good.
Been with them over a year (business plus hosting). Was quite happy and renewed for another year.
Few days later the site became inaccessible for visitors due to expired SSL. I checked Ventra IP web-site that clearly states that free Easy Trust SSL certificate is coming with business hosting and brought it to support attention. They flatly refused to honor it alleging that the certificate expires after one year. No mention of that anywhere on their site. Funny enough, they did not forget to charge my card for dedicated IP address required for Easy Trust SSL (which also not specified on web-site).
Now they are working on installing Easy Encrypt SSL which I could also get for free with much cheaper hosting at Zuver. The site has been down for the whole day.
Nice work guys. I wonder if you could get away with that trick with a larger business.
We\'re sorry that you experienced this issue on our legacy range of products. This is actually one of the reasons why we championed Let\'s Encrypt and eventually moved to AutoSSL when we released our brand new range of web hosting products... It\'s easy to forget that your SSL Certificate is due to expire!
If you\'re willing to give us another go (or are still with us) we\'d love to have a chat: https://ventraip.com.au/contact-us
After spending over 4 years with american and other overseas hosts our web development team decided to move to an Australian host to hopefully achieve better speeds within Australia and better support. Our move to VentraIP was one of the best decisions we have made, they are an incredible team with the fastest ticket response I have ever witnessed. The migration of all of our websites was done flawlessly and they have been fantastic in offering as much support during this process. Thank you to all VentraIP's team.
VentraIP recently acquired WebAccess, the latter being our service provider for over 15 years. The transition to VentraIP has been very poor, with little guidance on how to navigate their online portal. Without a phone number to seek urgent assistance and left to the support ticket system, the response was less than helpful and in fact was quite rude and dismissive. This prompted us to seek out an alternative supplier - we will leave this frustrating company in search of SERVICE!
VentraIP Australia is considered by many to be Australia's number one online services provider when it comes to reliability and customer service.
With 100% australian support, available 24/7 via eTickets, email, AND phone, I feel you should take the time to speak with our fantastic support team by giving us a call on 13 24 85.
All services come with a 45 day money back guarantee and SLA-backed uptime of 99.5%.
Once again, I'm sorry you feel our support weren't up to scratch and sincerely hope that you reconsider your move.
Same experience for me. After 15 great years with webaccess. I was informed my DNs server would be closed April 1. Then last week I discover it no longer exists. So nothing works anymore. And help service just wants me to pay more money to have the same service I had before. Am desperately trying to get away from them but not easy without a DNS server that works. Am getting pretty desperate.
We were with Web Access too and the customer service from these guys was brilliant. The customer service of VentraIP is appalling and would love to know if you found a better alternative.
Nothings changed. I was spiderweb hosting for years, great company. Ventra bought them and I got screwed over like many others.
lol look at their responses here. Yeah VentraIP Australia your "FANTASTIC" support team is so fantastic we had all these problems.
You don't give a damn about your smaller clients. Probably just buying up other hosts to force everyone to use your sub par surface. I'd rather go back to Hostgator than even use you to send an email.
Awesome service - great staff - very affordable rates
I've been with VentraIP for years and they have consistently provided a premium level of service. They are awesome to deal with, and I highly recommend them!
I can assure you I am a real person, I do not work for VentralIP, I have my own business, and you should check these things before accusing anyone of providing a fake review.
I'm not going to waste any more of my precious time with this company by writing a lengthy review, so I'll just say this: stay the hell away from Ventra IP!
Υψηλής Ποιότητας Εμπειρία Πελάτη, Εγγύηση Επιστροφής Χρημάτων για 60 Ημέρες
Υψηλή Απόδοση, Υποστήριξη για πάνω από 60.000 επισκέπτες ανά μήνα, καθημερινά αντίγραφα ασφαλείας για περισσότερες από 20 ημέρες, domain, κρυφή μνήμη και SSL περιλαμβάνονται
Δωρεάν Μεταφορά, Υποστήριξη διαθέσιμη 24/7/365 μέσω Τηλεφώνου, Chat, Εισιτηρίων, Βάσης Γνώσεων και Φόρουμ
Η HostAdvice.com παρέχει επαγγελματικές και ανεξάρτητες από οποιονδήποτε άλλο φορέα αξιολογήσεις για εταιρίες φιλοξενίας. Οι αξιολογήσεις μας είνα αμερόληπτες, ειλικρινείς και εφαρμόζουν τα ίδια κριτήρια για όλες τις εταιρίες που αξιολογούν.
Λαμβάνουμε χρηματική αποζημίωση από τις εταιρίες που αξιολογούμε. Η αποζημίωση για υπηρεσίες και προϊόντα δεν επηρεάζει την κατεύθυνση ή τα συμπεράσματα των αξιολογήσεών μας. Ούτε επηρεάζει την βαθμολογία μας για ορισμένες εταιρίες φιλοξενίας. Η αποζημίωση αυτή καλύπτει το κόστος της αμοιβής των ατόμων που κάνουν τις αξιολογήσεις, για την αγορά λογαριασμών στις εταιρίες, και για τις δοκιμές που πραγματοποιούν.
4.6 
