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Once a Great provider that is now shambolic in every sense
I've been a long term customer of TSOhost for many years. They were once of the best internet providers in the UK for both service and support. However over the last 12 months I have witnessed first hand how shambolic their customer support has become. If you ring customer support, they will always tell you to open a ticket. They state that they have 24hr e-mail support yet I have never ever had an urgent support ticket answered until after 9am the following day. I no longer believe that they have a 24hr customer support service despite TSO insisting that they do.
Without going into detail, I would recommend that if you are looking for a good reliable internet service with good support, then look elsewhere or you too may be writing a review just like this and your websites will still be down a month after you opened your first ticket.
I've been a customer of TSO for about 4 years now. They've been excellent throughout and their hosting support is the best I've known so it's sad to know people are having problems with them, but I would recommend them to anyone looking for decent hosting and great support for their website.
These guys don't know their arse from their elbow. If you have a website that provides an income and you want it reflect well on your business, don't have it hosted with TSO. Today we lost about €6000 in sales because of them. I am furious with them. Now I have to find a new dedicated server, but it simply can't be any worse than TSO host, I have been with them nearly 3 years and it simply isn't getting any better, the service is deteriorating. The uptime is ok, but whenever you ask support to do something, they break more stuff than they fix. Really amateurish.
I love TSOHost because everything just works. I don't have to hassle with settings or open support tickets or anything. My site is always up and running and I don't have to worry about it. As far as I am concerned, this is the best hosting company in the UK.
I ran into an issue with TSO once and it was on a weekend. My site was still up, but I needed help with restoring a file. Unfortunately, they don't have an after hours phone number to call for tech support. I ended up using their ticketing system and it worked out, but I would much prefer a phone number. Other than that I am thrilled with their hosting. I have only ever used one other hosting company, but this one is better. I'd say this is the ideal hosting option for those in the UK.
Η HostAdvice.com παρέχει επαγγελματικές και ανεξάρτητες από οποιονδήποτε άλλο φορέα αξιολογήσεις για εταιρίες φιλοξενίας. Οι αξιολογήσεις μας είνα αμερόληπτες, ειλικρινείς και εφαρμόζουν τα ίδια κριτήρια για όλες τις εταιρίες που αξιολογούν.
Λαμβάνουμε χρηματική αποζημίωση από τις εταιρίες που αξιολογούμε. Η αποζημίωση για υπηρεσίες και προϊόντα δεν επηρεάζει την κατεύθυνση ή τα συμπεράσματα των αξιολογήσεών μας. Ούτε επηρεάζει την βαθμολογία μας για ορισμένες εταιρίες φιλοξενίας. Η αποζημίωση αυτή καλύπτει το κόστος της αμοιβής των ατόμων που κάνουν τις αξιολογήσεις, για την αγορά λογαριασμών στις εταιρίες, και για τις δοκιμές που πραγματοποιούν.