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Nexcess was the perfect cloud hosting partner for our small online business. They helped to migrate our e-commerce website from a managed hosting environment to a Magento platform in a shared server environment. The hosting package was reasonably priced and allowed us to scale our business without breaking the bank. Their technical support teams are always available and knowledgeable to solve any problem we encountered.
Secure - Speed - Service for Fully Managed Wordpress Hosting
Our WordPress website design agency selected Nexcuss for its superior reputation and fair pricing. We have stayed with Nexcess because their service has been impeccable over the 4 years we have worked with them. We have not experienced any downtime, security concerns, or speed slow downs for our or our customer's sites. Highly recommend.
Currently, I have purchased WooCommerce hosting from Nexcess. Their services are quite good & interesting. But I want a VPS Hosting to host my other website but Nexcess is not providing the facility of VPS hosting. Then I did a lot of research & I came to know that BlueHost, Domain Racer & Dedicated Core are providing the best VPS hosting services.
Hi Robert - thanks so much for the review! Our sister brand, Liquid Web, actually has VPS Hosting. Can you send over your account information to email@example.com so our team can help you with that? Thank you!
Historically awesome, but has really gone downhill fast
I don't know what happened over there, but they used to be awesome. I could create a ticket and get a response within an hour. Now it takes a minimum of 2 days to get a response and even then you end up getting asked basic probing questions and waiting 2 more days for a response. I've even called, obviously to some overseas call center, and they couldn't assist with emails stuck in the queue (ie not reaching our inbox). The escalation so far is going on 24 hours for something that historically they'd fix while on the phone with me. Really really gone downhill. 2 years ago I would have whole heartedly recommended them to anyone. Now I would only recommend them to Russian dictators.
Hi Ryan - we are so sorry your experience with us lately hasn't met your expectations. We know it's been about a month since you've left us this review, but we would still like to take note of this situation. Could you send your account information to us at firstname.lastname@example.org so our team can see what went wrong and ensure this doesn't happen again? Thank you.
Nexcess delete my two live websites and terminate my account without any warning when i contact support and billing team they dont response and i request them refund but still not received they offer 30 days money back guranttee but money is not a big issue but they delete my two website files and database and not provide backup as well
Hi Kilt - we're sorry to hear about this. As this was back in February, were you able to get this sorted with our team? If not, can you reach out to us at email@example.com with your account information? That way our team can look into this ASAP. Thank you.
Nexcess offers the Nexcess Client Portal as an alternative to the cPanel, bundled with all of its hosting plans. It’s a custom hosting admin panel that is just as powerful; it has thousands of licenses in production and expects to increase that number by thousands more in the coming months.
, and StellarWP are all part of the Liquid Web Family of Brands.
Is Nexcess a reliable web hosting provider?
Yes, Nexcess is a reliable host with a 100% uptime guarantee. It has eight data centers (three privately owned) carefully chosen for security, performance, and strategic positioning. Nexcess’s data centers are also PCI compliant, with additional redundancies and a 24/7 support team.
Does Nexcess provide good customer support?
Nexcess is superior regarding customer support. It provides for a comprehensive Knowledge Base, Live Chat, Email, Phone Support, and a Ticketing system. You can expect instant support and friendly live chat agents.
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