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I've been a webhost for quite a few years(27) and hosted some of my customers websites with H9 for many years too (don't put all your eggs in one basket) . Since a Small Orange took over the support and service has been awful. I'd avoid them at all costs. Be aware
This hosting provider definitely need more man power... the support is poor ! forget their live chat, if you going to have technical issue, they directly open support ticket and there's nothing you can do ?
The server is not so good.. as i'm having several downtime issue (Not the server, but my site, sometime the database down, etc)... they have multiple server location, but the one i need is always NOT Available..
Worse service ever. Uptime is less than 70% NO kidding
I'm writing this review to literally save you thousand of dollars by signing up with this company. they have the worse customer service and their VPS and hosting services are not reliable at all. Our VPS server has been unavailable for several days now and they haven’t been able to figure out the problem after 4 days. we have lost important clients and thousand of dollars in transactions so we are consulting with our attorney how to make them pay for all the losses; anyways, I’m trying to save you time and money so don’t even consider them as a service provider. Good luck
Yes, I confirm. The customer service reps are usually non knowleadgeable mostly useless to talk to. they are just reading their sales and support text scripts. No personal offense. Theyre just doing their job.
As for reliability. Well not as fast. Some occassions were down and response email messages where kinda useless. Their Ticket support needs a Ticket number that you need to login to another site just to get that. Why not get include it in the same Control panel they have. If its just for security sake. Cant understand the process. Arvixe has the same but better (not endorsing arvixe)
Nevertheless, anyone can try to make a test to validate bad reviews on uptime. use Pingdom or any site monitoring tracker to see it for yourselves.
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