Support took six months to respond to tickets. Online support chat was non existent. Site constantly down.

HORRIBLE SERVICE!!! I've been waiting like 6 months on a reply and phone calls, this hosting is a joke and not at all secure!!! Bunch of kids busy messing with other peoples websites when they were not ever asked to do most of what they do. I've lost backups, pages, all kinds of stuff, and I know their reps do this crap because it's happened for the two years I had their service!

I've been using Hostnine since 2007 and it used to be superb but it has gone down the tubes in the last year.

The biggest and most important problem is the support! It's become non-existent! I've had a ticket open for 2.5 months now about moving a domain and hosting service to a different account - both old and new account are with Hostnine but the I can't get any meaningful response from them about it at all!

Their mail servers are also being blacklisted which is causing major problems for my clients but it''s now taking them an eternity to get them cleared - no use at all!

Please beware H9, I also have more than 3 month unanswered ticket, IP spam, domain migration and last time they were asking $150 from restore hosting, I was been using their service from 2007, from beginning they have been given nice support and other features now it's worst, I have more than 80 domains with them and very recently I migrate to another party, please check there last time live chat.

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Chat ID: 32198028 Initial Question: Hosting store SRZ-589-72278
7:35:50 PM System Hisako P has joined the chat!
7:36:07 PM geeth hello
7:36:18 PM geeth i has been open a ticket on last week
7:36:30 PM geeth it's take more than 5 days
7:36:32 PM geeth SRZ-589-72278
7:36:51 PM geeth Please can u tell me CAN YOU DO THIS OR NOT.. ?
7:36:57 PM Hisako P Can you go ahead and grab your support code for me please so we may proceed with your live-chat assistance request. You can login to https://secure.hostnine.com/clientarea.php > scroll to the bottom of your home page and you should see a button or message that says something like "Customer Support Code".
7:38:01 PM geeth 7171-5EMU4
7:38:34 PM geeth this is 4th time i generating this
7:38:47 PM Hisako P Thank you for verifying!
7:38:52 PM Hisako P One moment please while I pull some information together from your account and then take a look at SRZ-589-72278
7:38:54 PM geeth your service IS VERY BAD
7:39:18 PM Hisako P You can restore from any point you have saved yourself with the ease of R1Soft Backup from your cPanel access! Once you login into the respective cPanel of the site you wish to restore, go to "R1Soft Restore Backups" icon. * Once inside this icon you will be redirected to a new page where your various backup points are stored * " Recovery points with cPanel data for user " is what you should see just above the listed backups available for your restoration * Once you've chosen the one you'd like, you can go to the right of that restore point and click on "Browse" (this is the message that will pop-up when you hover over the yellow-looking/first icon to the right of your restore point) * Clicking the browser button loads the home directory for your restoration point * Select the file you wish to restore (the home folder) and the action buttons at the top will become active that include: Restore Selected, Download Selected, Send Selected to Agent - you'll want to select "Restore Selected" * You'll get a prompt notifying you that this will over-write any existing folders or content currently in the directory you're trying to restore to (in this case the "home" directory) * click okay to confirm your understanding * This brings up a new pop-up that will show you the progress of your restoration *** PLEASE DO NOT CLOSE THIS WINDOW Once your restoration is done, you'll see the window show a message with the words, "Success File restore completed successfully" Then you can go to the top right corner of those windows and hit the "x" to logout of those sessions! Et voila! You've successfully restored your files!
7:39:27 PM Hisako P Go ahead and take a moment to review my large post of a message and if you have any further questions I can assist with I'll be here!
7:40:57 PM geeth it can't see on my reseller panel
7:41:22 PM Hisako P You have to log into the cPanel specifically, as I mentioned, to get ot the R1Soft Restore Backup
7:41:23 PM geeth it's showing only 4 domains
7:42:09 PM Hisako P So you're trying to restore an entire cPanel, not just a domain's public_html ?
7:42:28 PM geeth can u got my point
7:42:39 PM Hisako P So you're trying to restore an entire cPanel, not just a domain's public_html ?
7:42:42 PM geeth can u chk the ticket plz..
7:42:49 PM geeth this domain terminated
7:43:01 PM geeth i want to restore
7:43:45 PM Hisako P Do you have a backup of the binotaworld.com, domain's cPanel in question for us to do the restore?
7:44:04 PM geeth my reseller central showing only 4 domains
7:44:18 PM geeth no any backups
7:44:33 PM geeth that's why i call you on last week
7:45:23 PM Hisako P Alright - do you approve that we will charge $150 for this restoration then, since you need us to restore a terminated account without a backup provided?
7:46:08 PM geeth i has been working from 2007
7:46:15 PM Hisako P do you approve that we will charge $150 for this restoration then, since you need us to restore a terminated account without a backup provided?
7:46:20 PM geeth and more than 2 times i restore
7:46:33 PM geeth but never asking the payment
7:46:37 PM Hisako P Alright, for a terminated account we still charge $150 if you can't provide us a backup to restore from; do you approve this?
7:47:10 PM geeth this is first time i face this case i mean $150
7:47:13 PM geeth
7:47:39 PM Hisako P That is our policy for terminated account restoration. Normal restores we won't charge, but this is because you TERMINATED the account and don't have a backup to provide us, we charge $150
7:48:16 PM geeth it should mention to us from e-mail
7:48:26 PM geeth we don;t no that
7:48:44 PM geeth last time your tech people sad it can be and pending.
7:49:00 PM geeth what is this talking
7:49:22 PM Hisako P I've responded to your ticket.
7:49:33 PM Hisako P We will require a $150 for us to do a restoration on a TERMINATED account
7:49:37 PM geeth my people by mistakenly delete the hosting i just want to restore the domain
7:49:37 PM geeth my people by mistakenly delete the hosting i just want to restore the domain
7:49:53 PM geeth that's alls
7:53:32 PM Hisako P Alright, for a terminated account we still charge $150 if you can't provide us a backup to restore from; do you approve this?
7:54:14 PM geeth I DON;T WANT TO PAY FOR THIS
7:54:21 PM geeth PAID YOUR RESELLER
7:54:48 PM geeth WHEN WE BOUGHT YOUR SERVICE FROM 2007 NEVER TELLING
7:54:54 PM geeth LIKE THIS
7:54:54 PM Hisako P Unfortunately we cannot do the restoration for your terminated account then, Geeth.
7:55:06 PM geeth ok
7:55:28 PM geeth this should tell me gently on first chat
7:55:33 PM geeth not today
7:55:46 PM geeth this is 5th day i'm chating
7:55:52 PM geeth ou also wasting my time
Chat ID: 32198028 Initial Question: Hosting store SRZ-589-72278
7:35:50 PM System Hisako P has joined the chat!
7:36:07 PM geeth hello
7:36:18 PM geeth i has been open a ticket on last week
7:36:30 PM geeth it's take more than 5 days
7:36:32 PM geeth SRZ-589-72278
7:36:51 PM geeth Please can u tell me CAN YOU DO THIS OR NOT.. ?
7:36:57 PM Hisako P Can you go ahead and grab your support code for me please so we may proceed with your live-chat assistance request. You can login to https://secure.hostnine.com/clientarea.php > scroll to the bottom of your home page and you should see a button or message that says something like "Customer Support Code".
7:38:01 PM geeth 7171-5EMU4
7:38:34 PM geeth this is 4th time i generating this
7:38:47 PM Hisako P Thank you for verifying!
7:38:52 PM Hisako P One moment please while I pull some information together from your account and then take a look at SRZ-589-72278
7:38:54 PM geeth your service IS VERY BAD
7:39:18 PM Hisako P You can restore from any point you have saved yourself with the ease of R1Soft Backup from your cPanel access! Once you login into the respective cPanel of the site you wish to restore, go to "R1Soft Restore Backups" icon. * Once inside this icon you will be redirected to a new page where your various backup points are stored * " Recovery points with cPanel data for user " is what you should see just above the listed backups available for your restoration * Once you've chosen the one you'd like, you can go to the right of that restore point and click on "Browse" (this is the message that will pop-up when you hover over the yellow-looking/first icon to the right of your restore point) * Clicking the browser button loads the home directory for your restoration point * Select the file you wish to restore (the home folder) and the action buttons at the top will become active that include: Restore Selected, Download Selected, Send Selected to Agent - you'll want to select "Restore Selected" * You'll get a prompt notifying you that this will over-write any existing folders or content currently in the directory you're trying to restore to (in this case the "home" directory) * click okay to confirm your understanding * This brings up a new pop-up that will show you the progress of your restoration *** PLEASE DO NOT CLOSE THIS WINDOW Once your restoration is done, you'll see the window show a message with the words, "Success File restore completed successfully" Then you can go to the top right corner of those windows and hit the "x" to logout of those sessions! Et voila! You've successfully restored your files!
7:39:27 PM Hisako P Go ahead and take a moment to review my large post of a message and if you have any further questions I can assist with I'll be here!
7:40:57 PM geeth it can't see on my reseller panel
7:41:22 PM Hisako P You have to log into the cPanel specifically, as I mentioned, to get ot the R1Soft Restore Backup
7:41:23 PM geeth it's showing only 4 domains
7:42:09 PM Hisako P So you're trying to restore an entire cPanel, not just a domain's public_html ?
7:42:28 PM geeth can u got my point
7:42:39 PM Hisako P So you're trying to restore an entire cPanel, not just a domain's public_html ?
7:42:42 PM geeth can u chk the ticket plz..
7:42:49 PM geeth this domain terminated
7:43:01 PM geeth i want to restore
7:43:45 PM Hisako P Do you have a backup of the binotaworld.com, domain's cPanel in question for us to do the restore?
7:44:04 PM geeth my reseller central showing only 4 domains
7:44:18 PM geeth no any backups
7:44:33 PM geeth that's why i call you on last week
7:45:23 PM Hisako P Alright - do you approve that we will charge $150 for this restoration then, since you need us to restore a terminated account without a backup provided?
7:46:08 PM geeth i has been working from 2007
7:46:15 PM Hisako P do you approve that we will charge $150 for this restoration then, since you need us to restore a terminated account without a backup provided?
7:46:20 PM geeth and more than 2 times i restore
7:46:33 PM geeth but never asking the payment
7:46:37 PM Hisako P Alright, for a terminated account we still charge $150 if you can't provide us a backup to restore from; do you approve this?
7:47:10 PM geeth this is first time i face this case i mean $150
7:47:13 PM geeth
7:47:39 PM Hisako P That is our policy for terminated account restoration. Normal restores we won't charge, but this is because you TERMINATED the account and don't have a backup to provide us, we charge $150
7:48:16 PM geeth it should mention to us from e-mail
7:48:26 PM geeth we don;t no that
7:48:44 PM geeth last time your tech people sad it can be and pending.
7:49:00 PM geeth what is this talking
7:49:22 PM Hisako P I've responded to your ticket.
7:49:33 PM Hisako P We will require a $150 for us to do a restoration on a TERMINATED account
7:49:37 PM geeth my people by mistakenly delete the hosting i just want to restore the domain
7:49:37 PM geeth my people by mistakenly delete the hosting i just want to restore the domain
7:49:53 PM geeth that's alls
7:53:32 PM Hisako P Alright, for a terminated account we still charge $150 if you can't provide us a backup to restore from; do you approve this?
7:54:14 PM geeth I DON;T WANT TO PAY FOR THIS
7:54:21 PM geeth PAID YOUR RESELLER
7:54:48 PM geeth WHEN WE BOUGHT YOUR SERVICE FROM 2007 NEVER TELLING
7:54:54 PM geeth LIKE THIS
7:54:54 PM Hisako P Unfortunately we cannot do the restoration for your terminated account then, Geeth.
7:55:06 PM geeth ok
7:55:28 PM geeth this should tell me gently on first chat
7:55:33 PM geeth not today
7:55:46 PM geeth this is 5th day i'm chating
7:55:52 PM geeth ou also wasting my time
7:56:10 PM Hisako P It is possible that the agent you spoke to wasn't aware of thisr estoration policy. My apologies for any inconvenience this caused you, Geeth.
7:56:38 PM Hisako P Is there anything else I can assist you with today while you're still in the chat with me?
7:57:37 PM geeth i have more than 70 domains with you, and from this seen i have migrate all my accounts, it's OK, thanks for your service. i'll migrate other domains also..
7:57:50 PM Hisako P Alright
7:57:53 PM Hisako P It's been a pleasure assisting you today, Geeth!

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Worst hosting provider ever! I have around 10-20 unanswered tickets spanning back 3 months. They remove features from their servers such as website builders that were part of my package and suddenly my websites don't work because the site builder is no longer installed.

They migrated a lot of my sites to new servers but many sites were not transferred properly or days after the transfer and past the expected transfer completion date sites were still offline.

Last year they lost a large number of my clients websites because there servers failed and had no backups. They still say all websites are backed up on their website but can you really trust it when it comes to it.

Also I am pretty sure they had many reviews here on Serchen but now I will be the first to review them. This is very odd and I wonder if all the bad reviews were getting to them!

Do yourself a favor and use a company that can actually do what they say they can do.

This hosting service is the worst I have ever experienced. They lock you into their "special" rate that you can only get if you pay up the year, but WILL NOT REFUND YOU beyond 45 days if you decide to leave... and you will WANT TO LEAVE when you realize their service is terrible! They don't respond to tickets, and their service is a joke. I was with them for just over 2 months, and they would not refund me the remaining 9 months of fees!!! Who does that?!?
I would give them 0 stars if I could.

I have been a customer of Host nine for almost 6 years. There support used to be very good and fast. Now it has become abysmal . If you have an issue, you can plan to be down for days with no response from support what so ever. I am leaving them and not looking back.