I've been using Easily since the mid-nineties and all had been excellent , hassle free and superb service.

Now, after the introduction of the 'new user interface' the whole service has been degraded to one of the worst it has been my mis-fortune to encounter.

The domain administration and mail forwarding is now pretty much impossible, auto-renewal is on by default and I'm still waiting to get through to technical support after 38 minutes whereas I always used to get straight through without a wait at all !!!

I'm going to investigate other providers and take my domains, hosting and purchases there as soon as possible as I fear easily will soon cease to exist.

I have been using Easily for years. They were excellent. Now the service is really really bad. The prices have gone up and they don't display the prices. They insist on obtaining credit card details - which you can't remove they then automatically collect fees even if you don't want to renew the URL - really bad

What has happened to Easily??
Like everyone here said : it used to be absolutely fine, but after the upgrade a couple of week ago - I have been unable to login to my webmail to check my emails. Login details appear to be incorrect!! Tried the New Portal -which is very complicated - nothing works!
I am soooo concerned as this is my business email. Hate to think how many emails I must have missed by now!
the 0800 0723 636 support number has been permanently engaged for at least two days now. Have they closed the office???

This morning the penny finally dropped. Someone has pulled a fast one and things are not going to improve. I urge all UK customers affected to report this via www.actionfraud.police.uk or 0300 123 2040. Details are passed to the City of London Police National Fraud Investigation Bureau.

It'll take about twenty minutes. Let's not take this lying down - things are starting to coalesce on Twitter.

I'm also going to talk to Trading Standards this morning.

I have been a customerfor 5 years, I have my webshop with them. Today they "upgraded" my account, leaving me without the ability toadminister my shop. I cant get in to se any orders, and cant get in to administer it. Customer services said they faclity had not been transferred to the new portal and had no idea if and when it would be done. I cant believe they can treat their customersso badly. They have stopped my shop from working !!!!

Is there an echo in here? Nope – unfortunately, I'm just having to repeat what everyone else is saying... I've used Easily for many years and been pretty happy with them – even recommended them to a few people. They were basic, but effective.

Then I built a new site in Wordpress and they said 'Sorry, we can't host this'. So I moved that site to SiteGround, and rebuilt another one I had hosted with them in Shopify, but I kept my email accounts with Easily.

Then the new portal went live, (although their url still links to the ugly old site rather than forwarding you to the new one – baffling), and now, none of it makes any sense! The old site, while ugly, was at least clear – you could see what you had, what you'd paid for it, and when things were going to expire. Not any more. The main reason I stuck with Easily over the years, despite the early 80s interface, was the fact that you could always pick up the phone and speak to a real (and generally helpful and well informed) person who would sort you out. Today, I was on hold, twice, for over 20 minutes, listening to what may be the WORST holding music I've ever heard, before hanging up. I tweeted them asking why nobody there ever picks up a phone any more. Deafening silence.

In short: there is NO TELEPHONE HELP AVAILABLE ANY MORE. I repeat: there is NO TELEPHONE HELP AVAILABLE ANY MORE. I've also not received any response to the two email support requests I've sent. I don't hold out much hope.

As soon as I can get some sign of life out them I am moving ALL of my email accounts over to SiteGround. Clearly, this 'upgrade' was gone horribly, horribly wrong.

By the way – SiteGround. Did I mention that SiteGround are FANTASTIC?

Do not go with this company if it's the last hosting company in the world. They use to be ok but somehting bad has happened here and I won't be surprised f the company closes down in the near future. I am in the process of moving everythig away from them.

Over a month I go I started to have problem with my email. I have called them numerous times (and never got to speak to anyone until I'd been on hold for at least 1 hour) I have emailed them - no reply, I have submitted support tickets - no response at all.

The problem with my email many customers are having as their is a note on their site. This has been going on for over a month and still no explanation, no apology... NOTHING.

There are so many reviews about this company right now, read them and do not use this company.

Been with these people for years, each time they have decided to have an upgrade, I have lost access to my business email for days. Tech support will talk for hours and keep trying the same thing over and over again. This time I have been without mail for 8 days, and so far talked with tech support 4 times in all 12 hours of my life gone. It is effecting my business. Cant wait to get this working one last time, so I can send every one of my clients an email with my new reliable email address.