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Rating should be zero stars. I have used Easily for two decades and always had good service. Since the takeover last year this company has become a nightmare. They are almost impossible to communicate with and I have had to complain twice about substantial unauthorised charges to my credit card. I am in the process of moving my two domains and services elsewhere, but that is not straightforward.
I need advice David. They took fees for moving my sites to their portal - without informing me or asking me. Paypal say it was not unauthorised. Communication is so difficult. What to do, who to complain to?
A difficult one Ray. I think I would advise you to put more pressure on PayPal. Send them all the relevant documents and copy it to the financial regulator. I have not been down this route as AmEx have generally been helpful, although they did try to say it was a valid transaction the first time I queried it. Hope this helps .. Dave
All I wanted was my emails to redirect from my domain to my Hotmail account and a redirect from domain to my Facebook page. Should have be very easy to do. However was it? Absolutely impossible. Emailed Easily about 20 times to sort the issue, they either didn't respond or didn't help. My emails and website has been down now for about 4months. Decided enough was enough and left to other provider "Fasthosts" if your wondering. As soon as domain transfered over, had access to my emails straight away and domain forwarding worked. Asked Easily for a refund as I didn't get what paid for. Advised to contact their billing team. Have now emailed them 5 times without even an acknowledgement Taking complaint up with Nominet now. I would definitely avoid this company. Go elsewhere, would recommend either Fasthosts or one.com
Migration from easily.co.uk to easily.uk has been an absolute nightmare (the score should be 0/10 is that was possible)
I cannot manage my accounts as this still is not available on the dashboard. They have omitted to move one of my domain names to the new portal and are very vague about when that might happen. I need to change nameservers as I have a new host and con do nothing. They have not replied to any email queries and two calls to the help desk agents in Canada were so frustrating. They were possibly the same person actually. Clearly not interested in me or my problem, such a contrast to the extremely helpful support services in the past. They always worked through the problem with me and were very patient with my limited knowledge of the underlying processes. My partner also has domains registered with them and a website hosted by easily and is have exactly the same problems. Aaaaargh!!
I have no idea!!! That didn't happen to me but I still havent been able to contact them for any help. I have moved my domain names elsewhere and plan to find a new host for my sites. It's so frustrating!
Hi Laura, I registered my domain name with Easily years ago because I had such excellent experience with them. I want to at last set up my website and email but decided to check for reviews of Easily first and realise things have changed! How did you extract your domain name from them? I can't seem to get through to them! Thanks!
THE WORST LACK OF SERVICE YOU WILL EVER RECEIVE!!!
I came looking for answers after weeks of sending tickets to this company. I thought I was the only one who was struggling with Easily, but it turns out there is a growing army of us. I believe that I have lost one of my domain names now due to lack of response from them. I don't know why as it was paid for and not expired.I started receiving emails to buy my domain back for stupid money. I have been with them for years, problem free until they switched over to the dreadful portal, where you cannot renew as and when you need to, they want people to put their card details in and sign up for auto billing....that takes your money way before the expiry date, can you imagine, NO WAY. I am not very tech savvy and want to transfer my domain names away from them, but don't know how to, I am beyond frustrated like everyone else here. DO NOT sign up with this company. I am going to report them to trading standards.
Hi, we transferred our domain names to another provider without using easily ... go to Nominet who will have your domain name registration and they have help (FAQ's) and good customer service and they will talk you through how to transfer the domains.
Easily previously hosted my web and email address. I moved my web address to Squarespace (as their CMS is excellent) and left my email address with Easily. After various problems with it going to people's spam folders and losing me a lot of business, one day it just stopped working. I emailed and I called Easily. I was told on the phone that I didn't have an Easily account, even though I have the invoice I paid a few months ago (for a year's email hosting) and was logged into the 'imaginary' account as I was talking to them. I was told someone would phone me back – they never did. It's now been over a month since I first emailed them to cancel (as I've moved the email address to Squarespace) and, despite being told every few days or so that their billing department will contact me, I've heard nothing. I just want my money back, as per the terms of the contract I signed, but they won't give it to me. Avoid this company like the plague – I'd give them no stars if I could.
Like a lot of the other reviewers I had been using Easily for years with no real issues. 10 days ago I found I couldn't access my emails as a result of being transferred to the new portal. Customer services were polite and said I would be contacted by technical support within 48 hours; I've heard nothing from them despite following my call up with emails. The person I spoke to on the phone seemed baffled by my problem, which in hindsight seems strange since, judging by the reviews here and on similar sites, this has been going on for months! Looks like continuing to contact them will be just wasting my time - would give a zero star rating if I could!
Just think of the worst company that you have EVER dealt and multiply by 1,000 - PANDIMENSIONALLY ATROCIOUS!!
The short answer is that the migration from the UK to Canada was as successful as the Titanic's voyage, it sank without a trace.
Emails did re-appear after much chasing, though obviously those received in the 2+ week interim were forever lost, without any warning that a migration was even underway.
Entire web site file sets are no more, since the infamous 'Legacy Team' that is still UK-based, does not respond to tickets, no matter how many times they are escalated. The Canada support team are all very polite and really do want to help, but if it is a legacy issue they just can not. I asked their supervisor if the UK legacy team does actually still exist and he said that 'he was not prepared to go into that'. If it did they would surely phone them to see what was going on. The fact that they can not answer my questions must be wasting so much of their time.
I have made well over a dozen support calls myself, their workload would be significantly less if this takeover had not occurred and easily's reputation might still be in the positive!?
Please do not both requesting a refund, the email-only 'billing team' is still 'UK-based' and is thus also a blackhole.
It will be interesting to see just how long it is before the UK arm goes into administration - the support supervisor did not want to discuss that either, perhaps less surprisingly than stating why he was not willing to even phone the UK legacy team!
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